Covid-19 (Coronavirus) Information


Many of our customers get in touch with us with questions about the Coronavirus. We understand given the circumstances that there are a lot of questions to be answered which is why we have compiled a FAQ over the most frequent questions our customers ask us.

The question our customers ask us the most is, if it is free to take the bus now, when the doors at the front of the bus are closed and the front end of the bus is sealed off and out of bounds? The answer to this is always no! You must always have a valid ticket before getting on the bus.

 


General public transportation – buses and trains

 

What actions has Hallandstrafiken taken regarding the coronavirus?

Hallandstrafiken carefully follows the progress and acts upon information and recommendations from the Public Health Agency of Sweden and other authorities.



How is my journey effected?

Public transportation is an important social function and Hallandstrafiken maintains the public transportation according to the current circumstances. At the moment, the transportation works as per usual, but we are on standby for situations that may arise should the authorities come with new recommendations that affect the public transport.

In case staff shortages should occur, transportation can become cancelled at short notice. But our aim is to keep the public transportation going as normal. Just to make sure that your journey goes on schedule, check up on it in our app or in the travel planner on our website.
 


Should I refrain from travelling?

We ask you to consider if you can refrain from travelling, or example by working from home. If possible, take the bike or walk instead. If you have to travel, we ask you to consider the possibility of traveling outside rush hour and to keep distance to other travelers as much as possible. 
 


Why can’t I get on the bus through the doors at the front?

From the 20th of March and onwards, you can no longer get on the bus by using the doors at the front of the bus. Instead, use the doors at the back or in the middle of the bus. The seats closest to the driver maybe sealed off in order to create a safer working environment for our drivers and to prevent the risk of spreading the virus to them. We have given the bus companies the possibility to take the precautions they find necessary in order to protect their drivers from being infected, so that they feel safe in their place of work and so that they may continue to provide us with their important service.

 

Can I buy my ticket on the bus?

No, you can’t buy your ticket on the bus. Due to the circumstances, the front of the bus is out of bounds in order to give our drivers a safe, working environment and prevent them from being infected with covid-19. That’s why you can’t buy tickets on the bus. You must buy a ticket before getting on the bus.

 

What applies on the trains?

At the moment, you can’t buy tickets on the Västtåg train between Varberg-Borås. The conductor still checks your ticket on all our trains. Please hold up your ticket when the conductor approaches you.
 


How can I buy a ticket?
 

  • Buy single tickets in our app, ticket machines, at our retailers and in our customer service shops.

  • Buy tickets with the travel card at our retailers, customer service shops and in the ticket machines.
  • Activate a season ticket or single ticket before getting on board the bus.
     

I don’t have a smartphone and live far away from the nearest customer service shop, retailer and ticket machines and I have always been able to activate my travel card on the bus before. What am I supposed to do?

The whole world is feeling the effects of the coronavirus, even here in the county of Halland where cases have been confirmed. We are all forced to abide the by the restrictions implemented due to the situation, so even those restrictions on our busses.

We have listened to the drivers request for a safer working environment and have, after consulting with the bus companies, decided to lock the front door of the busses and have sealed off the very front of the busses to prevent our drivers from being infected. Keeping our drivers out of risk keeps them healthy so that they can continue driving our busses.

We are well aware that these changes may mean that some of our passengers are unable to purchase tickets or activate their travel cards on board as usual. That is why we refer you to other places where you can buy tickets, such as our retailers, customer service shops, ticket machines and preferably, our app. You must have a ticket before getting on the bus!

Unfortunately, given the circumstances, we are unable to solve this problem in any other way. It is a direct effect of the coronavirus which affects all of us in many ways. We appreciate your understanding and for respecting the situation.
 


Is it free to go on the bus now, when I can’t buy a ticket or activate my travel card?

No! You have to have a valid ticket or travel card before getting on the bus. Otherwise you will risk getting fined.
 


What precautions can I take to prevent spreading the virus?
 

  • If you belong to one of the risk groups, we recommend that you don’t travel with us until further notice.

  • Travel when you are healthy. Stay home if you feel unwell.

  • Generally speaking, passengers must follow the advice of the Public Health Agency of Sweden to avoid becoming infected yourself or infecting others. Like for instance, washing your hands often and thoroughly and coughing and sneezing in the bend of your arm. For more information please visit 1177.se or the Public Health Agency of Sweden – folkhalsomyndiheten.se

 

 

How do you clean your vehicles?

In order to prevent the spreading of the coronavirus, our bus and train companies clean their vehicles very thoroughly.
 


Can I get a refund for my monthly travel card?

As long as the public transport works as per usual, we make no exemptions because of the coronavirus. If however our range of services should decline considerably, and we find ourselves in a different situation, then refunding the monthly travel cards can become a possibility.

 

Travel services
 

What actions has Hallandstrafiken taken regarding the coronavirus?

Hallandstrafiken travel services (trips for special needs, health care, school busses and call controlled traffic) takes the situation with Covid-19 very seriously. Hallandstrafiken follows the progress carefully as well as the development of new recommendations from the authorities.
 


What should I, as a passenger, think about?

Taking yourself and others who need to travel with our service trips, into consideration, we ask you to kindly follow the recommendations of the Public Health Agency of Sweden.
 

  • Follow the recommendations given by Vårdguiden 1177 (Swedish health guidance service) when needing to travel with health care service transportation.
  • If you belong to a risk group and are over the age of 70 years or you are ill, the Public Health Agency recommends that you stay home. Think therefore very carefully about if you really must travel with our service trips during the current situation.
  • Wash your hands thoroughly and often. Cough and sneeze in the bend of your arm.
  • Keep a distance as much as possible

 

We do our uttermost, together with the passenger transport companies, to ensure you as safe a journey as possible under the prevailing circumstances. In order for us to do that, we ask you to take responsibility and abide by the recommendations from the Public Health Agency. 
 


How do you clean your vehicles?

Our passenger transport companies carry out necessary precautionary measures in the form of extra thorough cleaning. The drivers are using gloves more often than before and even hand cleaning solutions.

Certain special needs vehicles may be equipped with protective equipment, like for example a transparent plastic shield at the drivers seat.
 


Can I still travel with a health care service trip if I have Covid-19 or show symptoms of the virus?

If you have, according to the health care/doctors, Covid-19 or if the symptoms you have are so apparent that you need to be tested, you will not be allowed to travel with our travel services. This is to prevent the spread of Covid-19 both to the driver but also to passengers. If you have symptoms you will need to contact the health care line, 1177 for more information on what you should do.

Passengers who belong to a risk group but do not show symptoms, may be encouraged by the health care to go and get tested as a preventive measure.



How many other passengers will I be traveling with?

Starting on Monday the 6th of April, passengers traveling with health care and special needs transportation, will be the only passenger in the vehicle. This is due to the continuous spreading of the Coronavirus and the recommendations from the Public Health Agency of Sweden and the contagious disease control institute in the Region of Halland. This means that passengers book their journey as per usual but travel alone. These recommendations do not affect other travel services such as call controlled traffic, local traffic, school busses etc. In these cases the same precautions as before apply.
 


What does solo travel mean for me as a passenger?

Traveling solo means that there is only yourself, your guide if you have one, and the driver in the vehicle.

This new recommendation that we are to follow, will be introduced successively starting on Monday the 6th of April. It means that new bookings will be booked as a solo trip. For passengers who are eligible for solo trips and who have booked before this date, these bookings will be changed successively to solo trips, at the latest by the 20th of April.

For passengers who are in a category which is exempt of the solo traveler recommendation and who have already booked, your booking will remain the same but with the same measures taken as before where travelling with others has been limited to two people per car or two people or more in a special mini bus for wheelchairs. For taxis taking children to school, mainly to schools for children with special needs, there may be more than two passengers at the same time.

Longer waiting time than usual is to be expected which is due to the same number of vehicles doing more trips as solo travel vehicles. Health care and special needs transportation makes for the greater part of our travel services. Please book your journey back at the same time as you book your outbound journey which is especially important if you don’t have anywhere safe to wait.

We hope that you, as the customer, can overlook and understand the situation as these precautions have been taken for your health and safety. We follow the advice given buy the Public Health Agency and therefore changes may be made at short notice, so please keep an eye out on our website www.hallandstrafiken.se and on our Facebook page for the latest information.



Can I still sit in the front seat?

Passengers will be kindly asked to travel in the back seats in order to provide the driver with a safe working environment, to prevent the driver from being infected and from the driver infecting others.

Passengers who hold a special permit and must sit in the front, will still be able to do so.

 


Can I still do Internet booking and self-service online? 

As a passenger or business you can still see your bookings and cancel them, but the booking function will be closed until further notice.